Frequently Asked Questions
Due to the extremely high number of e-mails we receive, we would really appreciate if you first read our FAQ, and then contact us, thanks a lot! It was created with the idea to give you the answers even before mailing us, thus saving both our and your time. The FAQ will be regularly updated to ensure it includes the majority of questions we receive every day.
General questions about the site (site's features, sections, submissions etc.)
01. Where does the name of Tropifauna Farms come from?
During the late '80's early '90's, we had a reptile store in Cirencester, Glos trading as Tropifauna. When we re-located to Cheltenham, we changed the store name to Aztec Reptiles, but retained the Tropifauna trading name. Please read About us
02. When was Tropifauna Farms founded?
One of the partners (Ty Milsom) started keeping reptiles and trading back in 1983 in the City of Bath. Since then, the business moved to Cirencester, Charlton Kings, Cheltenham and to this day; the breeding facilities are split between Birmingham and Cheltenham.
03. Who's behind the site?
The IT is headed by Ty Milsom, and assisted by a dedicated Web Development Team.
04. How are you connected to Cotswold Reptile Centre?
Ty Milsom is one of the owners of Cotswold, and Kim Pryce co-owner of Tropifauna Farms manages Cotswold Reptile Centre. If you wish to buy any Tropifauna stock it can be collected from Cotswold Reptile Centre.
05. Can I buy online?
We have links on this site to our secure online shop. We sell all manner of heating, lighting, books, decor, vitamins & supplements, feeds and other herp accessories via this route. We DO NOT sell livestock online, as we feel we need to be in direct contact with buyers of our livestock, to ensure we give complete and total backup.
06. Are you connected to Naturerep?
Ty Milsom is a Director of Naturerep, and Cotswold distributes Naturerep Reptile Products.
07. How often do you update the site?
The site is updated on a regular basis, often several times a week.
08. I have a reptile related question, although I'm sure you get hundreds of e-mails per day, can you help me, please?
Sure. We'll try to respond to your questions as soon possible, but indeed, we're getting hundreds of e-mails per day, so please, be patient. Direct your herp related questions to email
9. Is the livestock list you put on the site, actually what you have instock?
All animals listed for sale on this site have been bred by us, unless otherwise stated. We do not advertise animals we dont have, unlike many reptile centres and websites! You should always contact us first before travelling to the store, just incase the species you require has been sold out prior to the list being updated.
10. Are the staff at the shop able to assist with my questions by telephone?
For sure! You can call 01242 513588 during shop hours, and they will be more than happy to advise you in any way they can.
11. Do you buy reptiles?
Yes, we are always looking for unusual Ball Pythons, Boas etc. to add to our breeder stock. Additionally, Cotswold Reptiles is always looking for good animals, they can be contacted on Cotswold Reptile email
12. Do you provide a guarantee with your livestock?
In a manner of speaking yes. We guarantee that all animals are feeding and appear outwardly healthy and free from infection, at the time they are offered for sale. We do not guarantee reptiles after they have left our premisis, as it is impossible to control how they have been maintained. We have regulated this approach for over 20 years and have not received any problems. Please read Terms
13. Do you sell to the trade?
Yes we do. We are looking to offer more to the trade sector this coming year 2009.
14. Do you ship Worldwide?
Yes. Minimum international order is £1,000.00
15. Do you deliver in the UK?
Depends on the prevaling weather conditions and the species involved, but generally yes. We are very fussy! Better to take the trip and visit our centre, we will even make you a cup of coffee!
16. Do you sell at reptile shows/expos?
Yes. We will advertise on this site which shows we are attending. Keep checking back.
17. What vivariums do you recommend?
We use several different types, and it depends what species we are housing. We like John Allen, Vision Cages, fibreglass and AGT's (all glass terrariums). Each have their own advantages and disadvantages.
18. Where do you get your breeding stock?
Our breeders have been sourced from across the World and acummulated over decades! We have Boa's from the USA, Bearded Dragons from USA, Italy, Germany, Japan, Belgium and Slovenia etc.... We do not compromise with the quality and diversity of our founder stock, and neither should you. Our babies are comparable with the best of the best anywhere in the World.
19. If we buy a baby from you, can we also buy a vivarium and all the other equipment?
Yes! Though our store; Cotswold Reptile Centre, we are a one stop shop! You can collect your baby and everything else including feeds direct from the store.
20. Why don't I just buy my baby off the classifieds on the net?
Course you can! But are you actually buying what they are advertising? We know plenty of people who have travelled across the length of the country to buy some bargain morph only to discover it's not what they have advertised, or the wrong sex or worse still; sick! Sure it's a het......really!? Gonna stake your name on it?! We do! All our babies are sold with full paperwork.
We respect your opinion - negative or positive!
